If you are looking to refund or partially refund a payment, please follow the instructions below.
- Log in to your Team Sports Admin account.
- In the main menu click PAYMENTS, which will place you on the Payments Received tab on the payments page.
- Find the specific player/buyer name you want to refund (or partially refund) and under the column Actions select the red arrow. A Refund Payment popup will appear.
- Select the Full Refund or Partial Refund option depending on your objective.
- To send your customer a receipt of their refund, click the check box to the left of Send refund email receipt to customer.
- From there, follow the on-screen instructions and click the Refund button when you are ready to process the refund your customer.