Payments and Billing

As an Organization Admin, can I issue a refund to a different card than the one used for the initial charge?
Refunds can only be sent back to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., anoth...
Wed, May 30, 2018 at 4:03 PM
As an Organization Admin, how do I update my bank account on file?
Do you need to change or update the bank account you have on file for your organization? Below are steps that you cant take to do so: Log in to your Team ...
Mon, Jul 2, 2018 at 6:12 PM
How do I update a participant's billing information?
Here's how to update a participant's billing information, for example if they have an outstanding or recurring payment that needs new information....
Sat, Jul 3, 2021 at 9:56 AM
As an Organization Admin, how do I view my Team Sports Admin fees?
Want to see a breakdown of our fees and what you've paid? To check out Team Sports Admin's fee structure, along with your billing terms,  payment ...
Wed, May 30, 2018 at 4:23 PM
As an Organization Admin, how do I cancel or put a recurring payment on hold for a participant?
Definitions: Cancel – You want to cancel a recurring payment so nothing will be charged in the future. Put on Hold – You don’t want to charge a user at thi...
Tue, Dec 22, 2020 at 1:00 PM
How do I mark a payment as paid offline for an incomplete registration?
Do you need to mark a payment as cash or check? Or maybe you'd like to bypass the payment or mark it as another type of transaction. Here's how to...
Sat, Jul 3, 2021 at 9:55 AM
As an Organization Admin, how do I update my billing information?
Do you need to update the name of the person on your billing profile? Or change the contact and billing details? Or, do you need to update the credit card y...
Wed, May 30, 2018 at 4:34 PM
How do I edit a participant's recurring payment?
Do you need to change the scheduled payment date or amount of a participant's recurring payment? Here's how: Log in to your Team Sports Admin ac...
Tue, Jul 6, 2021 at 11:25 AM
As an Organization Admin, how do I update the payment description that appears on my customers' bank and card statements?
Log into your Team Sports Admin account.  Click MY ACCOUNT.  Scroll down to Banking/Billing Details. Scroll down to Statement Descriptor and enter in wh...
Tue, Jun 19, 2018 at 8:48 AM
As an Organization Admin, how do I send a receipt to a customer?
Has a customer asked you for a receipt for a payment they made? You can send customers receipts by following these simple instructions: Log in to your Tea...
Wed, May 30, 2018 at 4:38 PM