Team Sports Admin
Support Center
Home
Solutions
Discover ways to use Team Sports Admin like never before. Go ahead, ask us anything.
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
(800) 215-3138 Ext. 2
Knowledge base
Coaches/Managers
My Account
6
As a Coach, how do I update my login information?
As a Coach, how do I switch user types within my account?
As a Coach, how do I register my child for an event?
As a Coach, how do I reset my password?
As a Coach, how do I edit the contact information in my profile?
View all 6
Teams
4
As a Coach, how do I add notes to a player's account?
As a Coach, how do I view previous notes added to a player's account?
As a Coach, how do I view who is on my team?
As a Coach, how do I edit account information for players on my teams?
DocuSign™
0
Email
4
As a Coach, how do I send an email to my team?
As a Coach, can I resend an email to an entire team?
As a Coach, can I resend emails to those who have not yet opened a recently sent email?
What is a bounced email?
Calendar
2
As a Coach, how do I edit a recurring calendar event?
How do I edit a specific day event on the calendar?
Tournaments
My Account
1
How do I reset my password?
Payments and Billing
4
As a Tournament Team, how can I receive a receipt?
As a Tournament Team, how can I update my credit card on file?
As a Tournament Team, how do I receive a refund for an event?
As a Tournament Organization, how do I update my billing information?
DocuSign™
0
Tournaments
5
As a Organization Admin, can I show the teams who registered for my tournaments publicly?
As a Organization Admin, how do I password protect an event?
As a Organization Admin, how do I limit the number of teams allowed to register for a tournament?
As a Tournament Organization Admin, how do I edit an existing team's information?
As a Tournament Organization, how do I add a new team to an existing tournament registration?
Calendar
0
Organization Admins
Announcements
3
(June 10, 2020) COVID-19 Liability Waivers & Limited Capacity Feature
(May 13, 2020) Team Sports Admin 2.0 Launch
How do I locate a user's online payment?
**COVID-19 Quick Help Guide**
3
How To Guides (payments, event rescheduling, communication, etc.)
(April 9, 2020) Reflection and Looking Forward
(March 19, 2020) A Letter from Team Sports Admin in Response to COVID-19
My Account
13
As an Organization Admin, how do I add new users to my account?
As an Organization Admin, how do I add a coach, assistant coach and/or a manager?
As an Organization Admin, how do I edit a sponsor's information?
As an Organization Admin, how do I add sponsors to my account?
As an Organization Admin, how do I change the order in which my sponsors are viewed?
View all 13
Payments and Billing
36
As an Organization Admin, can I issue a refund to a different card than the one used for the initial charge?
As an Organization Admin, how do I update my bank account on file?
How do I update a participant's billing information?
As an Organization Admin, how do I view my Team Sports Admin fees?
As an Organization Admin, how do I cancel or put a recurring payment on hold for a participant?
View all 36
DocuSign™
1
As a Organization Admin, how do I quickly access liability waivers signed by parents of my players?
Players
6
As an Organization Admin, how do I update a participant's profile information?
What does Team Sports Admin do with the information collected from my participants?
As an Organization Admin, how do I activate or deactivate an existing user's account?
As an Organization Admin, how do I view a specific player's information?
As an Organization Admin, how do I add a guardian to a player's existing account?
View all 6
All Events
12
As an Organization Admin, how do I manually add a player to an event?
As an Organization Admin, how do I link to individual upcoming event types?
As an Organization Admin, how do I delete an incomplete registration?
As an Organization Admin, how do I close an event registration?
As an Organization Admin, how do I close registrations for a group in my event?
View all 12
Seasons
7
As an Organization Admin, how do I know who has an Incomplete Registration for my upcoming event?
As an Organization Admin, how do I remove a player from a season?
As an Organization Admin, how do I add custom fields to my coach profiles?
As an Organization Admin, how do I run a participants report for a Season?
As an Organization Admin, how do I change the group a participant registered for in a season?
View all 7
Teams
8
As an Organization Admin, how do I create and manage my teams?
As an Organization Admin, how do I remove a player from a team?
As an Organization Admin, how can I find out who is not assigned to a team?
As an Organization Admin, how do I enable public player profiles for a team?
As an Organization Admin, how do I move a player from one team to another?
View all 8
Camps
3
As an Organization Admin, how do I enable public player profiles for a camp?
As an Organization Admin, how do I move a participant from one camp to another manually?
As an Organization Admin, how do I change the group a participant registered for in a camp?
Tournaments
3
As a Tournament Organization Admin, how do I delete an existing incomplete team registration?
As a Tournament Organization Admin, how do I change the status of a tournament?
As an Tournament Organization, how do I add a new team to an existing tournament registration?
Email
10
As an Organization Admin, how do I use Email Reporting?
As an Organization Admin, how do I add an image to an email?
As an Organization Admin, how do I send an email to a specific list of participants?
As an Organization Admin, how do I setup email notifications?
As an Organization Admin, can I import email contacts into Team Sports Admin?
View all 10
Calendar
1
As an Organization Admin, how do I add an activity to my calendar?
Players/Guardians
My Profile
23
As a Player/Guardian, how do I update my email address on file?
As a Player/Guardian, how do I merge my multiple accounts?
As a Player/Guardian, how do I add or update my child's profile picture?
As a Player/Guardian, how do I delete my account?
As a player/guardian, how do I reset my login password?
View all 23
Payments & Billing
8
How do I update my credit card or bank account information?
How long does it take to process a refund?
As a Player/Guardian, how do I cancel or put a recurring payment on hold?
As a Player/Guardian, how can I get a copy of a receipt?
How do I pay an outstanding payment?
View all 8
DocuSign™
1
As a Player/Guardian, how do I view documents I previously signed?
Teams
4
As a Player/Guardian, how do I register for an event?
As a Player/Guardian, how can I see who is on my team this season?
As a Player/Guardian, how do I know which events I am registered for?
As a Player/Guardian, how do I find my coach's contact information?
Calendar
0
